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AGT Tours
 
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Terms & Conditions

I/ General

1- All rates are net in US dollar and non-commision.

2- A.G.T Tours will do the best of the ability to adhere to the original selected tour. Should objective circumstances arise to prevent the carrying-out of the program, other itinerary of equal value will be replaced the fixed tour.

3- Compulsory Gala Dinner for Xmas, New Year Eve and Peak season, price will be advised during bookings.

4- During Dry Season from February till July, we will provide the clients to visit Les Artisans D'Angkor, Khmer Arts & Craft, instead of Floating & Fishing Village due to low water level.

 

Unavailable

If the requested accommodation is unavailable, alternative accommodations may be substituted. Alternative accommodations can in some cases be at substandard hotels that may lack similar amenities.

 

Liability

A.G.T Tours acts as intermediary between the concerned airlines, hotels, transport operators and local tourist offices providing the services, therefore, A.G.T Tours is not responsible for any loss, inquiry or damage sustained by tourists including those occurring outside the program. Additional expenses incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by the tourists. And A.G.T Tours may be obliged to cancel/amend travel arrangements due to circumstances beyond its control. These may be for reasons of force majors (cancellation/alteration of domestic schedule services, closure of airport or flight delays, threat of war, riots, civil disturbances, strikes, government action, natural disasters, terrorist activities or threat of such, etc). In such case, A.G.T Tours shall inform direct to clients or partners without delay and shall offer clients/partners the choice of alternative dates.

 

II/ Reservation:

All requests will be confirmed immediately. In case the immediate confirmation is not possible, booking status will be advised by facsimile or E-mail within 48 hours.
- Deposit 35% is required upon confirmation of any GIT booking and relevant charge will be invoiced to you.

 

III/ Cancellation:

For cancellation of confirmation arrangement, a cancellation fee will be charged into two cases as in below:

1/ Air tickets and Hotel will be charged depending on their policies.
2/ Other services will be charged as stated below:

FIT will be charged:

- Less than 7days = 50% total tour fee in case we are failed in negotiating with those suppliers.
- No show = 100% total tour fee in case we are failed in negotiating with those suppliers.

GIT will be charged:

- Less than 30days = 50% total tour fee in case we are failed in negotiating with those suppliers.
- No show = 100% total tour fee in case we are failed in negotiating with those suppliers.

 

IV/ Payment:

Full payment must be settled through our office or by bank before the arrival of the clients or any options given in our replied date by fax at the time of advance booking, if not, all reservations will be canceled automatically.

- Name of Bank: ANZ Royal Bank (Cambodia) Ltd. Phnom Penh, Cambodia.
- Account name: A.G.T TOURS
- Account number: 189631
- Swift code: ANZBKHPP


V/ Remarks:

- Bank draft of cashier’s check to be mailed to A.G.T Tours office prior to the arrival of clients.
- Credit Card: VISA Card or Master Card is acceptable, additional 3% for bank charge.
- Company or personal cheque is not acceptable.

 

 

 

 

 

 

 

 

 

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Phnom Penh Head Office:
#119, Street 2, Sangkat Chak Angre Leu, Khan Mean Chey, Phnom Penh , Kingdom of Cambodia.
Tel: (855) 23 222 767 / (855) 23 224 562
Hotline: (855) 12 612 367   Fax: (855) 23 222 725
Email: agt@agttours.com.kh / info@agttours.com.kh
Website: www.agttours.com.kh
 
Siem Reap Office:
#190, Street Mao Ing, Salakanseng, Svay Dangkum, Siem Reap, Kingdom of Cambodia.
Tel/Fax: (855) 63 761 041
Hotline: (855) 12 250 762
Email: agtrep@agttours.com.kh